1. Bookings & Scheduling

All cleaning appointments must be booked in advance via phone, email, or online form. Availability is not guaranteed until confirmed by our team. We reserve the right to reschedule due to staffing or operational limitations.

 

2. Cancellations & Rescheduling

Clients may cancel or reschedule appointments with at least 48 hours' notice without penalty. Cancellations with less than 48 hours' notice, or cancellations made at the property, will incur a fee equivalent to 75% of the scheduled service price due to the disruption to our carefully coordinated schedule. No-shows will be subject to the full service fee.

 

3. Access to Property

Clients must ensure reliable, safe access to the property at the scheduled time. Failure to provide access (e.g., key/code failure, client absence, or unexpected lock-out) will result in an immediate call-out fee equivalent to 75% of the service rate. Our team will wait no more than 15 minutes before treating the service as a late cancellation. Pets must be put away at the time of service.

 

4. Payment Terms

Revision: Payment for all services is required prior to the service date via approved electronic methods (credit card, bank transfer). Recurring Sparkle Club Membership payments will be processed automatically 24-48 hours before the scheduled service date. The Client expressly authorizes Sparkle Club to charge the card on file for any on-site service additions, trip fees, late cancellation fees, or other variable charges incurred by the client that were not included in the original booking total. Overdue payments will incur a late fee and may lead to the suspension of your scheduled services and possibly collections.

 

5. Scope of Service

Sparkle Club Membership pricing is based on a fixed scope of work aligned with our Proprietary Quality Protocol. The Sparkle Select À La Carte service is charged at a premium hourly rate and its scope is fully defined by the client. Any additional tasks requested on-site for any service must be approved by management and will incur an additional charge.

 

6. Satisfaction Guarantee

Our technicians utilize a secure, internal platform to capture time-stamped before-and-after photos (excluding images of persons) to document the completion and quality of work. If you are unsatisfied with a specific area of your clean, please notify us with details and photos within 24 hours of service completion. We will assess the concern and dispatch a team for a complimentary re-clean of the affected area within 48 hours, provided the issue is covered under the original scope. PRIVACY NOTICE: Clients wishing to prohibit internal photo documentation must submit a "No Photo Request" in writing, which voids the 24-hour Satisfaction Guarantee. Non-Disclosure Agreements (NDAs) must be reviewed and accepted by Sparkle Club management on a case-by-case basis before service begins.

 

7. Liability & Insurance

Our company and all team members are fully bonded and insured for your protection. While we exercise extreme care, we are not responsible for pre-existing damage, items not secured or protected by the client, or damage caused by typical wear and tear. Please note that all cleaning may result in slippery surfaces; the Client acknowledges and agrees to exercise extreme caution when entering any recently cleaned area. Clients must secure all valuables and provide advance disclosure of any fragile areas.

 

8. Cleaning Products

If you require eco-friendly or specific client-provided products for a known sensitivity, this must be requested and documented in your membership profile at least 7 days prior to service. Clients are welcome to request that we use their products.

 

9. Health, Safety & Conduct

We uphold a zero-tolerance policy for any form of verbal or physical harassment, abuse, or unsafe environments. We reserve the right to immediately terminate service where hazardous conditions (e.g., biohazards, mold) or aggressive pets exist (pets should be put away). In such cases, the full service fee will apply. We are cleaning technicians dedicated to providing you a premium service, but we are also fellow humans first.

 

10. Pets & Allergies

Clients are required to inform us of all pets present on the premises due to safety and potential allergies. We are not liable for allergic reactions caused by our standard cleaning agents unless specific allergies were previously disclosed and alternative, approved products were requested in advance in accordance with the documented cleaning product preference supplied by the client 7 days prior to service.

 

11. Changes to Terms

Sparkle Club reserves the right to revise these Terms & Conditions at any time. Updated versions will be posted on our website and will govern all future services. Continued use of our services constitutes agreement to the updated terms. Additional terms and conditions may apply.

 

Questions about these terms? Please contact us at:

Email: hello@sparkleclubcleaning.co